Shipping Details

  • We ship orders weekly on Tuesday mornings, excluding public holidays. 
  • Orders placed after Monday 5pm will be shipped the following Tuesday.
  • In times of extreme weather conditions, orders may be withheld to ensure the safe arrival of livestock, you will be notified if we must do this

QLD Customers – Licence

  • For Queensland residents, a Native Animal Keeping License is required to keep all tarantula species. For details please Click Here.

Free Express Postage 

  •  Free express shipping is offered for all orders over $100 excluding apparel.

Express Postage

  • All orders are shipped from our Sydney site and will take 1 – 3 days to arrive, depending on your location. We only ship within AUSTRALIA. 
  • All livestock orders are shipped via express mail to ensure their safe arrival, Livestock orders have a standard shipping fee of $15 unless reaching the free shipping threshold.

Refund Policy

  • If any livestock arrives deceased, you are entitled to a replacement.
  • We cannot refund any shipping fees, replacement shipping is at the expense of the pursuant.
  • In order to receive a refund, you must provide ample evidence that the livestock has arrived deceased. This may include a video and/or photographs.
  • We only offer monetary refunds if no livestock replacement is not available.

WA, TAS and NT Customers – Shipping Information

WA, TAS and NT orders SUSPENDED until further notice due to severe shipping delays with Auspost

  • NT: Northern Territory customers are require an Import/Export permit. An approved permit will need to be emailed to in order for the order to be shipped. To acquire a permit visit: Import-Export Permit